Refund and Returns Policy
Effective Date: October 09, 2024
At Timeless Treasures, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we offer a straightforward return process.
Return Period:
You have 30 days from the date of purchase to return any unused and unworn items for a full refund or exchange.
Return Process:
- Initiate a Return: Contact our customer service at support@timelesstreasures.com to request a return authorization.
- Pack Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
- Ship Your Return: Send the package to the address provided by our customer service team. You are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing:
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to your original payment method.
Exclusions:
The following items are not eligible for return:
- Watches that have been worn or damaged.
- Customized or personalized items.
- Sale items marked as final sale.
Contact Us:
If you have questions regarding our Refund and Returns Policy, please reach out to us.
