Shipping Policy

Effective Date: January 15, 2025

At Timeless Treasures, we strive to provide a seamless shopping experience, which includes fast and reliable shipping. Please read our shipping policy carefully for details on how we handle your order and ensure your purchases arrive on time.

1. Order Processing Time

  • Orders are typically processed within 1-2 business days of receiving payment. Business days are Monday through Friday, excluding weekends and holidays.
  • If there is a delay in processing your order due to stock availability or other issues, we will notify you via email as soon as possible.
  • Orders placed after 3 PM (local time) or on weekends/holidays will be processed the following business day.

2. Shipping Methods and Rates

  • We offer several shipping options depending on your location and the urgency of your order.
    • Standard Shipping: Estimated delivery time of 5-7 business days.
    • Expedited Shipping: Estimated delivery time of 2-3 business days.
    • Overnight Shipping: Guaranteed next-business-day delivery (if ordered by 12 PM).
  • Shipping costs vary based on the shipping method, destination, and weight of your order. The total shipping fee will be calculated at checkout before you confirm your purchase.

3. Shipping Destinations

  • We offer worldwide shipping to most countries. Please note that certain countries or regions may have shipping restrictions or higher shipping costs due to customs regulations.
  • If we are unable to ship to your location, we will notify you as soon as possible and provide alternative solutions.

4. Order Tracking

  • Once your order has shipped, you will receive an email with tracking information, allowing you to monitor the status of your shipment.
  • You can track your order via the carrier’s website using the provided tracking number. Please allow up to 24 hours for tracking updates to appear.

5. Customs and Import Duties

  • For international orders, customs duties and taxes may be charged by the local authorities. These fees are not included in the shipping cost and are the responsibility of the customer.
  • We recommend that you contact your local customs office to determine any potential duties or taxes before placing an order.

6. Shipping Restrictions

  • While we make every effort to ensure that we can ship to any location, there may be some countries or regions where shipping is not possible or is subject to specific restrictions.
  • We are not responsible for lost, stolen, or damaged packages once they have been delivered to the carrier. However, we will do our best to assist you in tracking the package or filing a claim with the carrier if necessary.

7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete when placing an order. Timeless Treasures is not responsible for shipping delays or non-delivery caused by incorrect or incomplete address information.
  • If you notice an error in your shipping address after placing your order, please contact us immediately, and we will make the necessary corrections if the order has not yet been processed.

8. Missing or Damaged Packages

  • If your package is lost or damaged during shipping, please contact our customer service team at support@timelesstreasures.com. We will work with the carrier to resolve the issue and ensure that you receive your order as quickly as possible.
  • For damaged items, please keep all packaging materials and provide photographic evidence of the damage to facilitate the claims process.

9. Returns and Exchanges

  • For information on returning or exchanging an item, please refer to our Return and Refund Policy. We accept returns and exchanges within 30 days for unused and unworn items in their original packaging.

10. Customer Service

  • If you have any questions or concerns regarding shipping, please do not hesitate to contact our customer service team at support@timelesstreasures.com. We are happy to assist you with any inquiries you may have.

Thank you for choosing Timeless Treasures. We look forward to delivering your exquisite luxury timepiece right to your doorstep!