Refund and Returns Policy
Effective Date: January 15, 2025
At Timeless Treasures, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent returns process. Please review our Refund and Returns Policy below to understand how to return or exchange your items.
1. Return Period
You have 30 days from the date of purchase to return unused and unworn items for a full refund or exchange. The item must be in its original condition, with all packaging, accessories, and documentation intact.
2. Return Process
Initiate a Return:
To begin the return process, please contact our customer service team at support@timelesstreasures.com. Provide your order number and details about the item you wish to return, and we will send you a return authorization.
Pack Your Item:
Carefully pack the item in its original packaging to prevent any damage during transit. Ensure all accessories, documentation, and the original receipt are included in the return package.
Ship Your Return:
Send the package to the address provided by our customer service team. You are responsible for covering the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure your return is successfully received.
3. Refund Processing
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. Refunds will be processed within 7-10 business days of receipt. Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for the refund to appear on your statement depending on your payment provider.
4. Exclusions
The following items are not eligible for return:
- Watches that have been worn or damaged.
- Customized or personalized items (e.g., engraved watches).
- Sale items marked as “Final Sale.”
- Gift cards and promotional items.
5. Exchanges
If you wish to exchange an item for a different model, size, or color, please contact our customer service team. We will guide you through the process and assist with exchanging your item, subject to availability.
6. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please don’t hesitate to contact us:
Email: support@timelesstreasures.com
Website: timelesstreasures.com
We are dedicated to making your shopping experience with Timeless Treasures seamless and enjoyable, and we appreciate your trust in our products.
